Privacy Policy Page

Last updated: 30 September 2026

2A Knit Wear ("we", "us", "our") runs the online shop at 2aknitwear.com, our Facebook page and our WhatsApp number. This Privacy Policy explains what personal information we collect when you visit our website, see or click our ads on Facebook and Instagram, message us or place an order. It also explains how we use that information, who we share it with and what choices you have.

By using our website or placing an order with us, you agree to this Privacy Policy. If you do not agree, please do not use our website.

1. Information we collect

a) Information you give us

• Order and delivery details: your name, mobile number, email address (optional), delivery address (division, district, area and full address) and any order notes.
• Account details: if you create an account, your name, mobile number or email address and your password. Passwords are stored encrypted, so we cannot see them.
• Messages: anything you send us through our website, Facebook Messenger, Instagram, WhatsApp, phone calls or email, such as size questions, orders, complaints or return requests.
• Reviews: ratings and reviews you post on our products.

b) Payment information

• Cash on Delivery: you pay the courier when you receive your parcel.
• Advance payment: if you pay in advance (for example, the delivery charge) by bKash, Nagad or Rocket, we keep the sender number, transaction ID and amount to confirm your payment.
• Online payment (when available): the payment is completed on the secure page of the payment provider. We only receive the result, such as the transaction ID, amount and status.
• We never see or store your card number or your bKash, Nagad or Rocket PIN or OTP.

c) Information collected automatically

When you use our website, some information is collected automatically through cookies, the Meta Pixel and our server logs: your IP address, device and browser type, operating system, the pages and products you view, items you add to your cart, the link or ad that brought you to our website, and your approximate location (city level, based on your IP address).

d) Information from Meta and other partners

• If you reach us through a Facebook or Instagram ad, Meta gives us reports on how our ads perform (for example, how many people saw, clicked or bought). These reports are mostly combined figures that do not identify you personally.
• If you fill in an instant form (lead form) in one of our ads, we receive the details you enter in that form.
• If you message our Facebook page, we can see your profile name, profile picture and your messages.
• If you use "Log in with Facebook" or "Log in with Google" (when available), we receive your name, email address and profile picture, as you allow. We never receive your Facebook or Google password.

2. How we use your information

• To take, confirm and deliver your orders, including calling you or sending an SMS to confirm your order before we send it.
• To give your delivery details to our courier partner.
• To send you order updates (confirmation, dispatch and delivery) by SMS, WhatsApp, email or phone.
• To provide customer support, size exchanges, returns and refunds.
• To manage your account, order history and wishlist.
• To show you relevant ads on Facebook and Instagram and to measure how well our ads work (see Section 3).
• To send you offers, discounts and news about new collections, if you have agreed to receive them. You can stop these at any time.
• To improve our website, products and sizing.
• To prevent fraud, fake orders and misuse, and to keep our website secure.
• To follow the laws of Bangladesh, for example keeping sales records for accounting, VAT and tax, and answering lawful requests from authorities.

3. Facebook, Instagram and Meta advertising

We mainly advertise on Facebook and Instagram, which are owned by Meta Platforms, Inc. To do this, we use the following Meta tools on our website:

• Meta Pixel: a small piece of code that uses cookies to record actions such as viewing a product, adding to cart, starting checkout and completing a purchase.
• Conversions API: sends the same kind of information from our server directly to Meta, so that our ad results are measured accurately.

What may be sent to Meta: the action you took, the product, price and currency, your IP address, browser information, Meta cookie IDs and, for matching, your email address and phone number in hashed form. Hashing is one-way encryption, so your actual number or email address cannot be read from it.

How Meta uses it: to show our ads to people who are likely to be interested (including people who have visited our website, known as "retargeting"), to create Custom Audiences and Lookalike Audiences, and to measure our ad results. Meta handles this information under its own Privacy Policy. We do not control how Meta uses information.

Your choices:

• Change your ad settings on Facebook or Instagram in Accounts Center → Ad preferences.
• See and disconnect the information businesses like ours share with Meta in Accounts Center → Your information and permissions → Your activity off Meta technologies.
• Block or delete cookies in your browser (see Section 4).

We may also use Google Analytics to understand how many people visit our website and how they use it. You can opt out with the Google Analytics opt-out browser add-on.

4. Cookies

Cookies are small text files stored on your device. We use:

• Essential cookies: to remember your cart, keep you logged in, protect the website and remember your language. The website does not work properly without them.
• Analytics cookies: to understand how visitors use our website.
• Advertising cookies: Meta Pixel cookies, used to measure our ads and make them relevant to you.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work.

5. Who we share your information with

We do not sell or rent your personal information. We only share it when needed:

• Courier and delivery partners: your name, phone number, address and the Cash on Delivery amount, so they can deliver your parcel and collect payment.
• Payment providers: bKash, Nagad, Rocket, banks or payment gateways, when you pay online.
• Service providers: website hosting, SMS and email services and customer messaging tools, only to do work for us.
• Meta (Facebook, Instagram, Messenger, WhatsApp) and Google: as described in Section 3.
• Government, law enforcement or courts: when required by the laws of Bangladesh, or to protect the rights and safety of our business, our customers or the public (for example, in a fraud investigation).
• A new owner: if our business is sold or merged. This Privacy Policy will continue to apply to your information.

6. Contacting us on Messenger and WhatsApp

When you message us on Messenger, Instagram or WhatsApp, your messages pass through Meta's services, and the privacy policies of Meta and WhatsApp also apply. We use these conversations only to answer your questions and to take and support your orders. Never send your password, PIN, OTP or card number in a chat.

7. Where your information is stored

Our website and database are currently hosted on servers in Bangladesh. Meta, Google and some email or SMS providers may store or process information outside Bangladesh. We only use well-known, reputable providers.

8. How long we keep your information

• Orders and invoices: as long as the laws of Bangladesh require for accounting and tax purposes.
• Account information: while your account is active, or until you ask us to delete it.
• Marketing lists: until you unsubscribe.
• Messages and conversations: as long as needed to handle your request and for our records.

9. How we protect your information

• Our whole website is encrypted with HTTPS (SSL).
• Passwords are stored encrypted.
• Only staff who need customer information to do their work can see it.

No method of sending or storing information over the internet is 100% secure. Please keep your password private.

10. Your rights and choices

• See and update your information: from "My Account" on our website, or by contacting us.
• Correct wrong information: contact us and we will fix it.
• Delete your information: see Section 11.
• Stop marketing messages: reply to any marketing message, click "Unsubscribe" in our emails, or tell us. You will still receive messages about your orders.
• Ad choices: see Section 3.
• Withdraw your consent at any time.

We will reply to your request as soon as possible, and within 30 days at the latest.

11. Data deletion instructions

To ask us to delete your personal information:

1. Email info@2aknitwear.com with the subject "Data Deletion Request", or message our Facebook page or WhatsApp.
2. Include your name and the mobile number or email address you used on our website or for your orders. We may ask a few questions to confirm that the information belongs to you.
3. After confirming, we will delete or anonymise your account and personal information within 30 days and let you know.

We may keep order and invoice records that the law requires us to keep, and information needed to settle disputes or prevent fraud.

If you logged in with Facebook, you can also remove our app from Facebook: Settings & privacy → Settings → Apps and websites → 2A Knit Wear → Remove.

12. Children's privacy

Our website is intended for people aged 18 and over. If you are under 18, please use it with the involvement of a parent or guardian. We do not knowingly collect personal information from children under 18. If you believe a child has given us personal information, please contact us and we will delete it.

13. Links to other websites

Our website may link to Facebook, Instagram, WhatsApp, payment pages or courier tracking pages. These websites have their own privacy policies, and we are not responsible for them.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page, and we will announce important changes on our website or Facebook page. If you keep using our website after a change, you accept the updated policy. This Privacy Policy is governed by the laws of the People's Republic of Bangladesh.

15. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:

2A Knit Wear

Mirpur, Dhaka 1216, Bangladesh

Phone & WhatsApp: +880 1747-414449

Email: info@2aknitwear.com

Facebook: 2A Knit Wear

Website: 2aknitwear.com